Legal & POPIA
1. Introduction
Maverick and Associates (Pty) Ltd (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, debtors, business partners, and website users in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect personal information.
2. Personal Information We Collect
Depending on the nature of our services, we may collect and process:
2.1 Contact Information
- Full names
- Email addresses
- Telephone numbers
- Physical and postal addresses
2.2 Identification Information
- Identity numbers
- Company registration numbers
- Director details
2.3 Financial and Commercial Information
- Debt records
- Payment histories
- Credit information
- Banking details
- Financial statements
2.4 Communication Records
- Emails
- WhatsApp messages
- Social media messages
- Call records
3. How We Collect Information
We collect personal information:
- Directly from clients and debtors
- Through email, WhatsApp, LinkedIn, Facebook, and Instagram
- From publicly available records
- From credit bureaus or authorised third parties
- Through contractual engagements
4. Purpose of Processing
We process personal information for:
- Commercial debt recovery services
- Risk assessment and profiling
- Client onboarding and due diligence
- Contract performance
- Compliance with legal and regulatory obligations
- Record keeping
- Communication and service delivery
5. Lawful Basis for Processing
We process personal information in terms of:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate business interest
6. Sharing of Information
We may share personal information with:
- Attorneys and legal representatives
- Courts and regulatory authorities
- Credit bureaus
- Tracing agents
- Service providers and contractors
- Law enforcement agencies
All third parties are required to treat personal information confidentially.
7. Data Security
We implement appropriate technical and organisational measures to safeguard personal information against:
- Loss
- Unauthorised access
- Disclosure
- Alteration or destruction
Access to information is restricted to authorised personnel only.
8. Retention of Information
We retain personal information:
- For as long as required to fulfil the purpose collected
- As required by law
- For legitimate business purposes
Thereafter, information is securely destroyed or de-identified.
9. Data Subject Rights
In terms of POPIA, data subjects have the right to:
- Access their personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to processing
- Lodge a complaint with the Information Regulator
10. Complaints
If you believe your personal information has been processed unlawfully, you may contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Contact Information
Maverick and Associates (Pty) Ltd
Email: info@maverickrsa.co.za
Phone: +27 10 446 0136